Policies

TERMS OF PAYMENT

Credit card is the preferred method of payment. We accept American Express, MasterCard, and Visa. If you prefer to issue a purchase order and then pay by check, please email us at Sales@IndustrialAirPurification.com for credit approval.

DELIVERY / SHIPPING POLICY

We currently ship only to the 48 continental states. Products will ship best way (freight or ground). Customers have the option to ship collect during the ordering process.

MINIMUM ORDER POLICY

Minimum Order of $250.00.

CLAIMS FOR FREIGHT OR GROUND CARRIER SHORTAGES / DAMAGE

Any claim for loss, breakage (obvious or concealed) is Buyer’s responsibility and should be made to the freight or ground carrier upon delivery. We will render Buyer reasonable assistance in securing satisfactory adjustment of such claims. Any notices of shortages or other errors must be made to Sales@IndustrialAirPurification.com within 5 days after receipt of shipment. Failure to give such notice shall constitute unqualified acceptance and a waiver of all claims by Buyer. Risk of loss for damages to the products sold hereunder passes to Buyer upon delivery to the carrier regardless of who pays shipping costs.

RETURN POLICY

Most products are custom and made to order and are not returnable. Please contact us before ordering if you have any questions.

The following are custom products: ductwork, filters, ambient air cleaners, dust collectors, and flexible hose. Additionally, any product that ships by freight carrier is custom and not returnable. Products will not be eligible for return after 30 days of ship date.

If a product is deemed returnable, the customer is responsible for freight or ground shipping charges both ways, along with a 25% restocking fee.

Manufacturer defects are eligible for return or replacement without restocking fees and freight or ground shipping fees.

Any notices of returns must be made to Sales@IndustrialAirPurification.com.

All approved returns will be assigned a RMA # and must be returned within 30 days of receipt of the RMA #. Do not return any items without an approved RMA # and instructions about where and how to return. We reserve the right to inspect all returned products and issue final determination as to its condition.

WARRANTY POLICY

All of our manufacturer’s warranty their products to be free from defects in material and workmanship upon delivery and the products will operate in accordance within its applicable specifications under normal use. Dismounting and reinstallation of defective or nonconforming parts is done at Buyer’s expense. Our sole responsibility shall be limited to such repair, replacement, or repayment of the purchase price. There are no other warranties, expressed, statutory or implied, including those of merchantability, quality or fitness for purpose, nor any affirmation of fact or representation which extends beyond the description on the face hereof.

The following items carry a minimum of a 1 year manufacturer’s warranty from ship date: dust collectors, vehicle exhaust, vacuums, ambient air cleaners, and fume/dust arms.

The following items have no warranty: filters, ductwork, and flexible hoses; unless otherwise stated by the manufacturer.

Warranties are not covered with respect to:

  • Failures not reported to Seller within the warranty period specified above;
  • Failure or damage due to misapplication, abuse, improper installation or abnormal conditions of temperature, dirt or other corrosive matter;
  • Failures due to operation, either intentional or otherwise, above rated capacities or in an otherwise improper manner;
  • Products which have been in any way tampered with or altered by anyone other than an authorized representative;
  • Products damaged in shipment or otherwise without fault
  • Expenses incurred by Buyer in an attempt to repair or rework any alleged defective product
  • Defects in material and workmanship which are attributable to drawings and specifications provided by Buyer.

CANCELLATION POLICY

Most products are custom and made to order; however if the order is early in the manufacturing process, there is a possibility the order can be canceled. Please contact us at Sales@IndustrialAirPurification.com with your order # and we will respond.

COMBUSTIBLE DUST POLICY

Some applications may include processes or materials with inherent fire and explosion hazards. As a distributor of industrial air purification products, Industrial Air Purification Inc. Is neither an expert nor a certified consultant in fire, spark, explosion detection, or suppression control. Complying with applicable codes and standards and managing the risks associated with the process or materials remains the responsibility of the process owner/operator. We may provide referrals to suppliers of equipment or services related to the detection and/or mitigation of sparks, fires and/or explosions, but we do not assume responsibility for any such referrals, nor do we assume any liability for the fitness of a mitigation strategy or product for a particular installation or application.

PRIVACY STATEMENTS

During the ordering process we obtain basic information in order to ship and process your order. We do not sell or trade your personal information to third parties. We may share your information with manufacturers for shipping purposes and destination purposes of their products for warranty registration.